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Category:
Guides
Platform: PC
The DIvision 2

The Division 2: How To Fix DX12 Crash, Blurriness, Audio Bug, Stutter, Boost FPS & More

Image of Sehran Shaikh
Sehran Shaikh
|

Published: Mar 20, 2019 03:49 pm

This article is over 5 years old and may contain outdated information

The Division 2 PC Error guide detailing how to fix the DX12 crash issue, improve FPS, fix the no Audio bug, remove blurriness, stuttering, and many more performance issues.

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The Division 2 is off to a great start, it has received favorable reviews from critics and the gaming community, with most stating that the development team took note of the community feedback on the first installment (new features) and implemented them in the sequel. The Division 2 was named as the best selling game (United Kingdom) the week it was released, but the launch-week sales figure was just 20 percent of the first installment.

The development team at Massive Entertainment made sure that the game is optimized for all three platforms and they managed to pull this off at least on PS4 and Xbox One. Like with many other games, PC players did experience crash, freeze, fps drop, and other performance issues with The Division 2 (some are still encountering them). In this The Division 2 PC Error and Fixes, we have listed solutions to some of these performance issues. So let’s get started.

The Division 2: How To Fix DX12 Crash, Stuttering, Audio Bug, Disable Anti-Aliasing, And More

First of all, let’s take a look at whether your PC Specification meets the Minimum or Recommended PC System Requirements for The Division 2.

Minimum [1080p/30FPS]

  • OS: Windows 7 SP1, 8.1 or 10
  • CPU: AMD FX-6350 or Intel Core I5-2500K
  • RAM: 8 GB
  • GPU: AMD Radeon R9 270 or NVIDIA GeForce GTX 670
  • VRAM: 2 GB
  • Direct X: 11 | 12

Recommended [1080p/60FPS]

  • OS: Windows 10
  • CPU: AMD Ryzen 5 1500X or Intel Core I7-4790
  • RAM: 8 GB
  • GPU: AMD RX 480 or NVIDIA GeForce GTX 970
  • VRAM: 4 GB
  • Direct X: 12

High End [1440p/60FPS]

  • OS: Windows 10
  • CPU: AMD Ryzen 7 1700 or Intel Core I7-6700K
  • RAM: 16 GB
  • GPU: AMD RX Vega 56 or NVIDIA GeForce GTX 1070
  • VRAM: 8 GB
  • Direct X: 12

Elite [4K/60FPS]

  • OS: Windows 10
  • CPU: AMD Ryzen 7 2700X or Intel Core I7-8700X
  • RAM: 16 GB
  • GPU: AMD Radeon VII or NVIDIA GeForce GTX 2080 TI
  • VRAM: 11 GB
  • Direct X: 12

Secondly, make sure you have updated your video card drivers. You can download The Division 2 Game Ready Driver from the links provided below.

1: The Division 2 DX12 Crash Fix

Many players have reported that while playing The Division 2 with DX12 the frame-rate performance was improved but the game started with a crash once every 15-20 minutes. Here’s how to fix this issue.

  • Step 1: Go to the directory where The Division 2 is installed; “\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\games\Tom Clancy’s The Division 2”
  • Step 2: Right Click on TheDivision.exe and select PROPERTIES option.
  • Step 3: Click on the “Compatibility” Tab.
  • Step 4: Tick the checkbox that reads “Disable Full Screen Optimization.”
  • Step 5: Select “Change High DPI Settings” option
  • Step 6: Tick the checkbox that reads “Override High DPI Scaling Behaviour. Scaling Performed by.” and from the dropdown menu select “Application.”
  • Step 7: Click OK.

NOTE: Make sure you have turned OFF Steam Overlay and Ubisoft Overlay.

2: The Division 2: How To Fix Blurriness or Anti-Aliasing (Motion Blur)

To be more specific this is not a Motion Blur but Anti-Aliasing. Here’s how you can fix the blurriness in The Division 2.

You have to make a slight change to the “Graphics Setting” configuration file. Follow the steps provided below.

  • Step 1: Go to the directory where “Graphics Setting.cfg” file, the path will read something like this: C:\Users\{username}\Documents\My Games\Tom Clancy’s The Division 2\graphic settings.cfg
  • Step 2: Edit the file with Notepad++ (or any other similar program of your choice).
  • Step 3: Search for the command “TAA”. The default value of this will be set to 3, change it to 1.
  • Step 4: That’s it.

NOTE: For better experience TURN OFF the “Depth of Field” option in the in-game settings.

3: The Division 2: How To Fix Constant Crash And Remove Stutter

Reddit user K0ngzor has shared the following fix for those who are encountering constant crash (crash after 5 to 10 minutes) and stuttering issue in The Division 2.

  • Step 1: Go to the Event Logger in Windows and find out what event was logged at the time the crash happened.
  • Step 2: If the source of the event is called “Resource-Exhaustion-Detector,” go for STEP 3. If not then the event should make it clear what the cause of the crash issue is. Get the details and take the necessary steps.
  • Step 3: Change your page file to automatic, do not disable it. Do not turn it to 0MB or a static value. Even if your PC has enough RAM, disabling page file can cause crashes like these.
  • Step 4: Go to the in-game Video Settings and set DX12 and Reduced Latency value to YES. This will give you a significant boost to the FPS performance and remove stutter. NOTE: Make this change only if you have the latest version of the Windows 10 installed.

4: How To Fix Audio Issue In The Division 2

Massive Entertainment is hard at work on a patch to fix the audio issue in The Division 2. Sadly, there is no ETA at the moment. Thankfully, multiple workarounds are available for the problem and we have listed them below.

Fix 1: Disable VOIP

Multiple players have reported that disabling VOIP has fixed the audio issue for them.

Fix 2: Fix For Logitech Headset Users

If you are experiencing an Audio issue with a Logitech headset, then the first thing you need to do to fix it is disable the Logitech Surround Sound Service. If it did not resolve the issue, then follow the steps provided below.

  • Step 1: Plugged in the Logitech Headset.
  • Step 2: Open “Device Manager.”
  • Step 3: In the Audio Controller setting look for your Logitech Headset.
  • Step 4: Remove it.
  • Step 5: Unplug the headset and wait for at least 10 seconds.
  • Step 6: Plug the headset back.
  • Step 7: Check in the Device Manager whether it has recognized your headset. Once it has, restart your PC.
  • Step 8: Open Logitech Software Center and try out the sample surround.

5: Where To Find The Division 2 Pre-order Bonus Content [Capitol Defender Pack]

The Capitol Defeat Pack is available to players who have pre-ordered Tom Clancy’s The Division 2, and it includes The Lullaby SPAS-12 shotgun, Hazmat 2.0 Outfit, and a weapon blueprint. You can take a look at all these items in the screenshot below.

The Division 2 Capital Defender Pack

Here’s where you can find them in-game. According to the details shared by the Ubisoft Support Staff:

  • Items will appear in the player’s Stash > Mailbox > Grants first.
  • Weapons go to “Pause menu > Character > Inventory” when using the “Move to Inventory” option
  • Weapon Upgrade (Blueprint) goes to “Crafting Bench > Weapons > Exotic” when using the “Move to Inventory” option
  • Outfit items go to “Apparel” when using the “Move to Inventory: option.”
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Author
Image of Sehran Shaikh
Sehran Shaikh
Sehran is the Associate Editor and one of the co-founders of Gamepur. He has been in the industry for over a decade now, experienced in team management. When not on his Editor's hot seat, you'll find him playing Cricket or watching Thriller Movies and TV Shows.