Forgot password
Enter the email address you used when you joined and we'll send you instructions to reset your password.
If you used Apple or Google to create your account, this process will create a password for your existing account.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Reset password instructions sent. If you have an account with us, you will receive an email within a few minutes.
Something went wrong. Try again or contact support if the problem persists.
Genshin Impact Connection Failed Error Explained

Genshin Impact Connection Failed error, explained

Quite an unusual error.

Genshin Impact, like all games, is prone to issues from time to time. These can be exacerbated the larger a game is, especially around log-in issues with a massive player base. Genshin Impact is currently one of the most active games globally, which means it can suffer from issues upon occasion.

Recommended Videos

A reasonably common problem that people will run into is an error that tells them that their connection has failed. It will usually happen when they are attempting to log in, although it can happen while players are in the game as well.

The cause for the error is quite simple; the servers are down. Genshin Impact will need to go down some times for maintenance, usually before an update or patch. Servers swill occasionally go down unexpectedly as well, resulting in players get hit with the error.

Related: Does Genshin Impact have multiplayer?

There isn’t much the players can do to solve the issue other than waiting it out. In the event of an unplanned outage or maintenance, the best thing to do is check the game’s official Twitter account. They will regularly post updates when the game is having issues, and when it’s planned maintenance, you will be able to get information on when the game will be back up and running again.


Gamepur is supported by our audience. When you purchase through links on our site, we may earn a small affiliate commission. Learn more about our Affiliate Policy
Author
Image of Aidan O'Brien
Aidan O'Brien
Aidan O'Brien has been playing games for over three decades and has been writing about them for five years. When not getting stomped on by the creations of Hidetaka Miyazaki, he enjoys spending too much time in Warframe, Destiny 2 and any other ARPG with a solid grind. When not writing, he is doing inexplicable behind-the-scenes magic for GAMURS Group.