Forgot password
Enter the email address you used when you joined and we'll send you instructions to reset your password.
If you used Apple or Google to create your account, this process will create a password for your existing account.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Reset password instructions sent. If you have an account with us, you will receive an email within a few minutes.
Something went wrong. Try again or contact support if the problem persists.
Image by Amazon Game Studios

How to fix unable to launch New World due to EAC Connection Error

Return to Aeternum.

A handful of players have had several issues when launching New World due to an EAC connection error, also known as EasyAntiCheat. The problem prevents these players from logging in and playing the game, ruining the entire experience. Thankfully, the Amazon Games team has been hard at work trying to figure out a fix for this. This guide will break down what you need to fix this error, reestablish a connection with EAC, and get things working again.

Recommended Videos

You’ll be able to fix the EAC Connection Error by verifying the integrity of your game files for those playing through Steam. You can do this by clicking the ‘cog’ icon on the New World Steam page and opening up your settings for the game.

Screenshot by Gamepur

Next, the New World settings on Steam will open, and you need to head to the ‘local files’ tab. From there, click the ‘verify the integrity of game files’ option, and then wait for the install to go through. After that, things should be cleared up for you, hopefully.

Screenshot by Gamepur

Alternatively, you may have to re-install EAC altogether. To do this, you’ll need to click on the ‘cog’ in Steam once again and go to the ‘browse local files’ tab.

Screenshot by Gamepur

The file path where you have New World installed on your computer will open up, and then you want to go to the EasyAntiCheat folder. From there, you need to click the application called ‘EasyAntiCheat_Setup.’ A series of windows will open up for EasyAntiCheat, and then you’ll be able to make any repairs that might be plaguing your software. Make sure you click ‘New World’ in the dropdown menu when it appears, and you’re good to go.

Screenshot by Gamepur

If you are still experiencing problems, make sure to contact New World support to assist you through any further issues.


Gamepur is supported by our audience. When you purchase through links on our site, we may earn a small affiliate commission. Learn more about our Affiliate Policy
Author
Image of Zack Palm
Zack Palm
Zack Palm is the Senior Writer of Gamepur and has spent over five years covering video games, and earned a Bachelor's degree in Economics from Oregon State University. He spends his free time biking, running tabletop campaigns, and listening to heavy metal. His primary game beats are Pokémon Go, Destiny 2, Final Fantasy XIV, and any newly released title, and he finds it difficult to pull away from any Star Wars game.